shipping service provider
We ship your order with Österreichische Post AG.
Shipping within the EU
Unless otherwise stated, all prices on our website include shipping and are exempt from sales tax due to the small business regulation.
For customers within the EU, the prices apply as advertised.
Shipping to other countries (outside EU):
If you are a customer outside the EU, please contact us in writing (by email) so that we can provide you with a non-binding cost estimate for shipping to your destination country: https://www.stephaniebalih.com/contact
We strongly recommend that you check every package for external damage such as moisture, deformation, holes and tears before signing it with the supplier and have this damage confirmed in writing by the delivering staff. If he refuses, please refuse acceptance. This is the only way to ensure that a complaint can be made about transport damage that was externally visible at the time of acceptance.
In any case, we need meaningful photos of both the damaged goods and the packaging. If the goods have only been accepted "with reservations", we can successfully claim damages from the carrier.
Malfunctions and optical defects
If you think the new product has malfunctions or visual defects, please do not return it immediately. After consultation with us, by e-mail or telephone, such things can usually be clarified. Only if it is still not possible to produce a perfect function should you make a warranty claim. In the case of incorrect complaints, the expense must be charged.
Returns in the event of withdrawal from the contract by revocation
In the event of a cancellation (see our terms and conditions and cancellation policy), which you have notified us in writing within 14 days of receipt of the goods, you must send our goods back immediately. To do this, please send our goods back to our company location in 3661 Artstetten in the transport-safe original box.
Stephanie Balih Shop
Manker Street 56