Right of withdrawal / right of withdrawal

The term “right of withdrawal” used in Austria corresponds to the term “right of withdrawal” used in Germany and in the Consumer Rights Directive. Both terms are completely synonymous.

Our customers have the right to withdraw from the contract within fourteen calendar days without giving any reason. The cancellation period is fourteen calendar days from the day on which you or a third party named by you who is not the carrier took possession of the last item.

In order to exercise your right of withdrawal, you must inform us (Stephanie Balih Shop, Manker Straße 56, A-3380 Pöchlarn, e-mail: shop (at) stephaniebalih (dot) com) by means of a clear statement (e.g. a letter sent by post, or E -Mail) about your decision to cancel the contract. You can use our model cancellation form, which can be downloaded at https://www.stephaniebalih.com/agb is available.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding the exercise of the right of cancellation before the cancellation period has expired.

Non-existing right of withdrawal:
There is no right of withdrawal for goods that are manufactured according to customer specifications or are clearly tailored to personal needs.

No right of withdrawal:
For goods that are delivered sealed and are not suitable for return for reasons of health protection or hygiene, the right of withdrawal does not apply if the goods have been unsealed after delivery.

For sound or video recordings such as CDs, DVDs, etc. that are delivered in a sealed package, the right of withdrawal does not apply if the goods have been unsealed after delivery.

The right of withdrawal also does not apply to downloads such as audio or video files, PDFs, e-books, etc., since these data can be saved directly by the customer and a return is therefore not possible.

Consequences of the resignation:
If you revoke the contract, we will reimburse you for all payments that we have received from you, including the delivery costs of the cheapest standard delivery, immediately and at the latest within fourteen days from the day on which we received the notification of the revocation. For this repayment we use the same means of payment that you used for the original transaction. If you have ordered an item in the web shop and purchased it using digital means of payment, you will receive NO CASH back in the event of your withdrawal, even if you return the goods to our company location.

We may refuse repayment until we have received the goods back or until you provide us with proof that the goods have been returned, whichever is earlier.

You must return the goods to us or hand them over to us immediately and no later than fourteen days after you have informed us of the cancellation of the contract. Please send the goods by post to Stephanie Balih Shop, Manker Straße 56, A-3380 Pöchlarn. The direct costs of the return are to be borne by the customer. Alternatively, the return can be handed in free of charge at our company location. In this case you will receive a written confirmation of receipt, but the repayment will continue to be made using the same means of payment with which you carried out the original transaction.

You only have to pay for any loss in value of the goods if the loss in value is due to the handling of the goods that is not necessary to establish the nature, characteristics and functioning of the goods.